Alexia Cambon is a research director in the Gartner HR practice. She works with clients to solve challenges around hybrid work design, employee experience, improving organizational culture and creating a compelling employment value proposition. Views are the author’s own.
At this moment in time, hundreds of thousands of businesses face the same daunting workplace dilemma: Do flexible work decisions belong with the organization or with the employee? Pre-pandemic, the idea of a basic right to flexible work seemed laughable.