Fine-Tune Call-In Procedures to Reduce FMLA Misuse

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​Family and Medical Leave Act (FMLA) procedures that clearly outline the information employees must provide when they call in absent can help reduce fraudulent intermittent leave requests. Providing a list of questions to those who answer absent workers’ calls also can help weed out spurious leave requests.

“Maintaining effective call-in procedures serves many useful purposes,” said Jeff Nowak, an attorney with Littler in Chicago. “They help an employer determine at the earliest instance whether the employee will be reporting to work and whether staffing needs to be shifted to cover an employee’s absence.

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