Genesys BrandVoice: The Future Of Employee Experience In The Contact Center

In what’s being called ‘The Great Resignation,’ where 65% of people are looking for a new job1, the competition for talent is intense. The pandemic drove a shift in the mindset of how people evaluate what they want out of their employers, leading them to seek companies that have cultures aligned with their values, demonstrate a clear mission and embody customer-centric business. This type of empathetic culture has become the baseline for a desirable employer. 

genesys Organizations that take a

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