With up to 200,000 commercial flights a day, aviation must do many things right. From airport operations and internet booking systems to something much more valuable: superb performance in the cockpit of every single plane, every single flight.
How do they keep talent engaged so they can fly impeccably? What can we learn from aviation that applies to businesses? Here are three valuable practices.
1. Provide the right response to errors.
One of the great killers of engagement in organizations is