In Times of Upheaval, Leaders Must Model Empathy, Transparency, Agility

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​The COVID-19 pandemic has underscored the importance of building open and sincere relationships between managers and their reports.

“How do you know how your company is doing right now?” asks Dennis Baltzley, global head of leadership solutions at Korn Ferry in Washington, D.C. “You know from your employees.”

It’s well worth the effort to cultivate genuine relationships with your workers because candid conversations with employees may be the best tool leaders have right now for assessing the health of a company.

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