This One Word Is Ruining Leaders’ Ability to Be Empathic

Empathy is, in essence, seeing the world or a situation from another person’s viewpoint. In Harper Lee’s novel To Kill a Mockingbird, Atticus Finch, the moral guide, defines empathy for his daughter by saying, ‘You never really understand a person until you consider things from his point of view…until you climb into his skin and walk around in it.’ 

As simple as that sounds, however, in practice empathy is actually a bit tricky. Imagine you’re talking with a friend whose employer is going through tough financial times and layoffs.

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